Responsible Gaming with 13600 — Play Smart, Have Fun
13600 believes that online entertainment should be enjoyable without disrupting your daily life. This page outlines our commitment and practical guidance to help you play safely, responsibly, and in good health.
1. 13600's Commitment to Responsible Gaming
For 13600, responsible gaming is more than a written policy — it's a core value that shapes how we design our platform, manage user accounts, and support our community of Malaysian users. We understand that while the majority of our users play in a healthy and controlled manner, a small number may need additional guidance to maintain that balance.
We are committed to providing easily accessible self-control tools, keeping users informed of related risks, protecting vulnerable individuals, and making it easier to access professional help for those who need it. The 13600 platform is for entertainment — and we want it to stay that way for all users.
All users are encouraged to read this guide carefully and make use of the account control features available whenever needed.
2. Recognise the Signs of Risky Behaviour
It's important to spot the early warning signs before gaming habits develop into a more serious problem. Here are some signals to watch for in yourself or someone you care about:
- Feeling stressed, anxious, or uncomfortable when not playing
- Using gaming as an escape from problems or negative emotions
- Feeling guilty or regretful after playing, yet continuing to do so anyway
- Borrowing money or selling belongings to keep playing
- Wagering money that should be set aside for daily necessities
- Attempting to "chase losses" by continuing to play in hopes of winning back what was lost
- Spending more time playing than you originally planned
- Neglecting work, family, or other responsibilities due to gaming
- Frequently playing late into the night to the point of disrupting sleep
- Hiding gaming activity from family or friends
- Personal relationships becoming strained due to time and money spent on gaming
- Being dishonest about how much time or money you've spent on gaming
If you recognise two or more of the signs above in yourself, we encourage you to use the self-control features available or seek professional support.
3. Tips for Setting Time and Budget Limits
One of the most effective ways to keep your gaming experience positive is to plan ahead before starting a session. Here are practical guidelines recommended by 13600:
Budget Limits
- Decide on an amount (in MYR) you're comfortable losing before you start a session — treat it as the cost of entertainment, not an investment.
- Never gamble with money meant for essentials like rent, bills, groceries, or family needs.
- Once you've reached your budget limit, stop playing — even if you feel like you're "almost there".
Time Limits
- Set a clear time limit for each session — for example, no more than one hour at a time.
- Take regular breaks — step away, move around, and give yourself distance from the screen every 30 minutes.
- Avoid gaming when you're tired, stressed, or in an emotionally unstable state, as this can cloud your judgement.
4. Self-Control Features in Your Account
13600 offers several self-control tools that you can activate at any time through your account settings or by contacting our customer support team. These features are designed to help you stay in control of your gaming activity:
Set daily, weekly, or monthly deposit limits in MYR to ensure you stay within your own budget.
Request a cooling-off period for a set duration — one day, one week, or one month — without permanently closing your account.
If you need a longer break, you can apply for self-exclusion, which will block access to your account for a set period of time.
To activate any of these control features, contact the 13600 customer support team via live chat, available 24/7. Requests are processed promptly and without any questions asked.
5. Underage Protection & Life Balance
Important: The 13600 platform is strictly for users aged 18 and above. Access by anyone under this age is completely prohibited and may result in immediate account closure.
Underage Protection Measures
We verify age during the registration process and reserve the right to request identity verification documents at any time. If you become aware of an underage individual accessing this platform, please report it to our customer support team immediately so that prompt action can be taken.
To parents and guardians — if you are concerned that your child may be accessing online gambling platforms, we encourage you to use available parental control software and keep device login credentials stored securely.
Maintaining a Healthy Life Balance
Online gaming should be a small part of a balanced life — not the centre of it. 13600 encourages all users to:
- Keeping up with hobbies and social activities outside the platform
- Prioritise quality time with family and friends
- Keeping work responsibilities, finances, and health in check
- Only play when you're in a stable and positive emotional state
Seek Professional Help When You Need It
If you or someone you care about is struggling with a gambling-related issue, don't hesitate to seek help. Speaking to a doctor, counsellor, or mental health professional is a smart and courageous step. The 13600 support team is also here to help you make use of the available self-control features — reach us via live chat or email at [email protected].